Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed on weekends or public holidays.

Shipping Time

We offer free worldwide shipping.

Estimated delivery time is 7–15 business days, depending on the destination. Delivery times are estimates and may vary due to customs processing, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, when available.

Customs, Duties and Taxes

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. CASA VELINA is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at contact@casavelina.com We will work with the shipping carrier to help resolve the issue.

Contact

If you have any questions regarding shipping, please contact us at:

CASA VELINA
Email: contact@casavelina.com